Terms & Conditions - Derby Kitchenware

Terms and Conditions

Last Updated: February 2026

1. Acceptance of Terms

By accessing and using the Derby Kitchenware website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. B2B Services

Derby Kitchenware operates as a B2B (Business-to-Business) supplier. Our products and services are intended for commercial use by registered businesses, hotels, restaurants, and catering companies.

3. Account Registration

To access certain features and place orders, you may need to register for a business account. You agree to:

• Provide accurate and complete business information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

4. Orders and Pricing

• Quotations: All prices are subject to confirmation and may vary based on order quantity, delivery location, and market conditions.
• Minimum Orders: Minimum order quantities may apply for certain products.
• Order Acceptance: We reserve the right to accept or decline any order at our discretion.
• Payment Terms: Payment terms will be specified in your quotation or invoice. Standard terms are net 30 days for approved credit accounts.

5. Product Information

We strive to provide accurate product descriptions, specifications, and images. However, we do not warrant that product descriptions or other content is error-free, complete, or current.

6. Delivery and Shipping

• Delivery times are estimates and not guaranteed
• Risk of loss transfers to you upon delivery
• Shipping costs are additional unless otherwise stated
• International orders may be subject to customs duties and taxes

7. Returns and Refunds

Returns are accepted within 14 days of delivery for defective or damaged products. Custom orders and special items may not be eligible for return. Please contact our customer service team to initiate a return.

8. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Derby Kitchenware and protected by copyright and trademark laws.

9. Limitation of Liability

Derby Kitchenware shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.

10. Governing Law

These terms are governed by the laws of the United Arab Emirates. Any disputes shall be resolved in the courts of Dubai.

11. Contact Information

For questions regarding these Terms and Conditions:
Email: info@derbykitchenware.com
Phone: +971 55 978 8472